Frequently Asked Questions
If you don't see your question answered below, please feel free to reach out to us for more information.
What products do you use?
We have two options for laundry soap.ECO Clearalif - Fresh Linen, our base package, which is skin safe & eco-friendly!
Buff City soap for an additional 20¢/lb. Buff City’s laundry soap is made from a coconut oil base to act as a natural fabric softener. Made with natural ingredients & scented with essential oils and plant derived fragrances. Each location has fun scents to choose from so make sure to ask us for your washer’s scent menu.
None of these sound appealing? That’s ok. You’re welcome to send your own products!
Buff City soap for an additional 20¢/lb. Buff City’s laundry soap is made from a coconut oil base to act as a natural fabric softener. Made with natural ingredients & scented with essential oils and plant derived fragrances. Each location has fun scents to choose from so make sure to ask us for your washer’s scent menu.
None of these sound appealing? That’s ok. You’re welcome to send your own products!
Do you service my area?
Probably! Shoot us a text with your address & we can let you know. Text 972-863-1632 to be connected to our North/East TX line OR 512-222-8085 to be connected to our Central TX/ Houston area line OR 915-224-0011 to be connected to our West TX line.
What is the turn around time?
Our turnaround time is 24-48 hours. Sending an oversized load (75lbs+)? No problem, we’ll just need a little extra time. We will keep you updated throughout the process!
How do I schedule service?
Easy! Click here to fill out a self-scheduling form & our admin will reach out via text to confirm your appointment.
Do you have a minimum?
Yes! Our minimum is 15 lbs. Have less? No problem! We’ll still pick it up. You’ll just pay the minimum charge at our normal price of $1.80/lb or $2/lb of you select Buff City Soap.
Do I need to sort my laundry?
Don’t worry about sorting! We’ll do it for you.
Do you accommodate special laundering instructions?
Of course! Whatever you need, we can do it for you. Hang dry? No problem. All golf shirts on hangers? Got it. Cold water wash & low heat dry? Check. We can even sort & package according to size to make putting the laundry away a breeze. Just ask & we’ll do whatever we can to accommodate you.
Do you offer dry cleaning?
No, we do not offer dry cleaning at this time.
Do you have gift cards available for purchase?
Yes we do! We’d love to help you give the gift of free time! Please let us know how many weeks of service you’re wanting to provide & the number of people that will be utilizing the service. We can recommend an amount based on that information!
How can I become a washer?
We are always expanding & would love to consider you! Let us know where you’re located. If we have a need in the area, we’d be happy to schedule an informative phone call so you can get a better look at what it’s like to join our S&L family.
Is there a pick up or delivery fee?
Nope! Never. We pick up & deliver your laundry at no cost to you.
Where is my laundry done, and who is doing it?
We proudly employ stay at home parents and allow them an opportunity to earn income while having a flexible schedule! Laundry is done at your washer’s home. We conduct monthly sanitation checks to ensure that our standards are upheld and your laundry is cared for in a sparkling environment!
Lost or damaged items policy
We have policies in place to protect your clothes in the case anything is lost or damaged. Please reach out to our team for remediation.